Policy

Booking Fee

Dear clients, a 50% booking fee is required to secure your appointment. The fee will be deducted from your total on the day of the appointment. 

The booking fee is allocated to the individual client who made the booking and cannot be transferred to another person. 

 

Cancelling or Rescheduling

Dear clients, we understand that life happens and that you may be late for your appointment or even need to cancel at the last minute. However, these things have a huge impact on a business and other customers as well. That's why there is a policy in place to protect everyone.
48 hours' notice is required to cancel or reschedule an appointment. The booking fee is non-refundable but it can be transferred to another date. 

Each booking allows one reschedule, provided at least 48 hours' notice is given.  Any further changes will require a new booking fee.

​

Bundles, Vouchers & Promotions

Bundles, vouchers, block bookings, promotions or discounted treatments may be subject to specific terms and conditions, including being non-refundable or non-reschedulable.  

​

​Late Arrivals & Treatment Modifications

Please be advised that late arrivals of up to 10 minutes or any last-minute changes to your scheduled treatment may mean that your treatment needs to be shortened or modified.

If you arrive late, we may not be able to provide the full service you originally booked, depending on the time available. In some cases, the treatment may need to be shortened or may not be possible at all.

 

However, we will always do our best to offer options when possible.

​

If you know you are going to be late or need to make a change to your treatment, please let us know as soon as possible. This allows us to see what options are available and helps us avoid affecting the next client's appointment.

If you fail to attend an appointment without notice, pre-payment may be required for future bookings.

 

Clients who repeatedly miss appointments or do not follow the booking policy may no longer be accepted for future appointments.

We value both your time and ours, and these policies help us treat everyone with respect and fairness.

​

Kid Policy 

Unfortunately, due to safety concerns, it is not safe or practical having children in the treatment room. Although we love children and mothers too ♡ , we do make some adjustments.

Only small babies who are not yet mobile and don't require assistance during the treatment are welcome for appointments of no longer than 30 minutes, provided they remain safely secured in their car seat or pram. Please contact us and let us know if you are coming with your child.

​

I apologise for any inconvenience.

Thank you for your attention and understanding.

​

​